Rental conditions

TOURIST RENTAL · LLANÇÀ

Rental Conditions - 2027 Season

1. BOOKINGS AND PAYMENT TERMS

Bookings can be made by telephone, email or through our official website: www.serradellturistic.com.

Information required at the time of booking:

• Full name and contact details (telephone number and email address).

• Full postal address.

• Identity document or passport number, DNI support number, date of issue and date of birth.

• Full list and details of all guests staying in the accommodation.

Deposit: To confirm the booking, 50% of the total amount must be paid. If payment is not received within 3 days of the booking request, the booking will be automatically cancelled.

Bank details for transfers: CAIXABANK – ES82 2100 0205 6702 0016 9706

Guest Area: Additional payments can be made by bank card through our website. Guests can also view their booking and confirm the stay of accompanying guests.

Outstanding balance and security deposit:

• The remaining rental balance and tourist tax must be paid 15 days before arrival.

• Security deposit: €300 for Apartments / €500 for Townhouses. It must be paid no later than 2 days before arrival.

• The security deposit will be refunded within a maximum period of one month after the accommodation has been inspected. Guests will be responsible for any damage caused by negligent use.

2. INCLUDED SERVICES

The total rental price includes:

• Bed linen and towels for all guests included in the booking.

• Final cleaning of the accommodation (carried out by a specialised external company).

• Normal consumption of water, gas and electricity.

⛔ Charging electric vehicles using the accommodation’s electricity supply is strictly prohibited.

3. OPTIONAL SERVICES

Baby cots

€15.00 / unit per stay (subject to advance booking and availability).

High chairs for children

€15.00 / unit per stay (subject to advance booking and availability).

4. CLIMATE CONTROL AND ENERGY CONSUMPTION

1. Apartments with gas heating and air conditioning

Gas and electricity consumption resulting from these systems is included in the rental price, provided they are used in a responsible manner and for normal domestic purposes.

The following are considered examples of irresponsible use:

• Operating the heating or air conditioning while windows or doors are open.

• Continuously using excessively high temperatures (heating) or low temperatures (air conditioning).

• Leaving the systems running during prolonged absences.

The property reserves the right to charge the cost of excessive consumption directly or deduct it from the security deposit, subject to appropriate justification.

2. Townhouses without fixed heating

The townhouses do not have fixed heating. Guests may use electric radiators. The electricity consumed by these radiators is not included and will be charged separately according to the actual recorded consumption.

5. BOOKING CANCELLATION

6. ARRIVAL, DEPARTURE AND HOUSE RULES

• Check-in time: From 5:00 p.m. to 8:00 p.m. on the first day. Keys are collected from a secure lockbox using a code.

• Check-out time: Before 10:00 a.m. on the final day. When leaving, please place the bed linen and towels on the sofa.

• Condition of the accommodation: The accommodation must be left tidy, with clean dishes and no rubbish.

• The maximum occupancy of the accommodation must not be exceeded and pets are not allowed (unless expressly authorised).

7. TOURIST TAX AND REGULATIONS

The Catalonia Tourist Tax (Law 5/2012) applies: €1.75 per person per night (maximum 7 nights). Guests under the age of 17 are exempt.

8. CUSTOMER SERVICE, COMPLAINTS AND ONLINE DISPUTE RESOLUTION (ODR)