{"id":702,"date":"2025-11-21T16:07:40","date_gmt":"2025-11-21T15:07:40","guid":{"rendered":"https:\/\/serradellturistic.com\/rental-conditions\/"},"modified":"2025-12-01T17:48:00","modified_gmt":"2025-12-01T16:48:00","slug":"rental-conditions","status":"publish","type":"page","link":"https:\/\/www.serradellturistic.com\/en\/rental-conditions\/","title":{"rendered":"Rental conditions"},"content":{"rendered":"\t\t
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TOURIST RENTAL \u00b7 LLAN\u00c7\u00c0<\/strong><\/p>\r\n

Rental Conditions - <\/span>2027 Season<\/span><\/p>\r\n

1. BOOKINGS AND PAYMENT TERMS<\/strong><\/p>\r\n

Bookings can be made by telephone, email or through our official website: www.serradellturistic.com.<\/span><\/p>\r\n

Information required at the time of booking:<\/span><\/p>\r\n

\u2022 Full name and contact details (telephone number and email address).<\/span><\/p>\r\n

\u2022 Full postal address.<\/span><\/p>\r\n

\u2022 Identity document or passport number, DNI support number, date of issue and date of birth.<\/span><\/p>\r\n

\u2022 Full list and details of all guests staying in the accommodation.<\/span><\/p>\r\n

Deposit: <\/span>To confirm the booking, 50% of the total amount must be paid. If payment is not received within 3 days of the booking request, the booking will be automatically cancelled.<\/span><\/p>\r\n

Bank details for transfers: <\/span>CAIXABANK \u2013 ES82 2100 0205 6702 0016 9706<\/span><\/p>\r\n

Guest Area: <\/span>Additional payments can be made by bank card through our website. Guests can also view their booking and confirm the stay of accompanying guests.<\/span><\/p>\r\n

Outstanding balance and security deposit:<\/span><\/p>\r\n

\u2022 The remaining rental balance and tourist tax must be paid 15 days before arrival.<\/span><\/p>\r\n

\u2022 Security deposit: \u20ac300 for Apartments \/ \u20ac500 for Townhouses. It must be paid no later than 2 days before arrival.<\/span><\/p>\r\n

\u2022 The security deposit will be refunded within a maximum period of one month after the accommodation has been inspected. Guests will be responsible for any damage caused by negligent use.<\/span><\/p>\r\n

2. INCLUDED SERVICES<\/strong><\/p>\r\n

The total rental price includes:<\/span><\/p>\r\n

\u2022 Bed linen and towels for all guests included in the booking.<\/span><\/p>\r\n

\u2022 Final cleaning of the accommodation (carried out by a specialised external company).<\/span><\/p>\r\n

\u2022 Normal consumption of water, gas and electricity.<\/span><\/p>\r\n

\u26d4 Charging electric vehicles using the accommodation\u2019s electricity supply is strictly prohibited.<\/span><\/p>\r\n

3. OPTIONAL SERVICES<\/strong><\/p>\r\n

Baby cots<\/span><\/p>\r\n

\u20ac15.00 \/ unit per stay (subject to advance booking and availability).<\/span><\/p>\r\n

High chairs for children<\/span><\/p>\r\n

\u20ac15.00 \/ unit per stay (subject to advance booking and availability).<\/span><\/p>\r\n

4. CLIMATE CONTROL AND ENERGY CONSUMPTION<\/strong><\/p>\r\n

1. Apartments with gas heating and air conditioning<\/span><\/p>\r\n

Gas and electricity consumption resulting from these systems is included in the rental price, provided they are used in a <\/span>responsible manner and for normal domestic purposes.<\/span><\/p>\r\n

The following are considered examples of irresponsible use:<\/span><\/p>\r\n

\u2022 Operating the heating or air conditioning while windows or doors are open.<\/span><\/p>\r\n

\u2022 Continuously using excessively high temperatures (heating) or low temperatures (air conditioning).<\/span><\/p>\r\n

\u2022 Leaving the systems running during prolonged absences.<\/span><\/p>\r\n

The property reserves the right to charge the cost of excessive consumption directly or deduct it from the security deposit, subject to appropriate justification.<\/span><\/p>\r\n

2. Townhouses without fixed heating<\/span><\/p>\r\n

The townhouses do not have fixed heating. Guests may use electric radiators. The electricity consumed by these radiators <\/span>is not included<\/span> and will be charged separately according to the actual recorded consumption.<\/span><\/p>\r\n

5. BOOKING CANCELLATION<\/strong><\/p>\r\n<\/colgroup>\r\n\r\n\r\n\r\n\r\n\r\n\r\n
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Cancellation period<\/span><\/p>\r\n<\/td>\r\n

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Penalty \/ Cost<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

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More than 30 days before arrival<\/span><\/p>\r\n<\/td>\r\n

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\u20ac150 (administration fee)<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

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Between 30 and 16 days before arrival<\/span><\/p>\r\n<\/td>\r\n

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25% of the total booking amount<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

Between 15 and 8 days before arrival<\/span><\/p>\r\n<\/td>\r\n

\r\n

50% of the total booking amount<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

7 days or less, or no-show<\/span><\/p>\r\n<\/td>\r\n

\r\n

100% of the total booking amount<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

6. ARRIVAL, DEPARTURE AND HOUSE RULES<\/strong><\/p>\r\n

\u2022 <\/span>Check-in time: <\/span>From 5:00 p.m. to 8:00 p.m. on the first day. Keys are collected from a secure lockbox using a code.<\/span><\/p>\r\n

\u2022 <\/span>Check-out time: <\/span>Before 10:00 a.m. on the final day. When leaving, please place the bed linen and towels on the sofa.<\/span><\/p>\r\n

\u2022 <\/span>Condition of the accommodation: <\/span>The accommodation must be left tidy, with clean dishes and no rubbish.<\/span><\/p>\r\n

\u2022 The maximum occupancy of the accommodation must not be exceeded and pets are not allowed (unless expressly authorised).<\/span><\/p>\r\n

7. TOURIST TAX AND REGULATIONS<\/strong><\/p>\r\n

The Catalonia Tourist Tax (Law 5\/2012) applies: <\/span>\u20ac1.75 per person per night<\/span> (maximum 7 nights). Guests under the age of 17 are exempt.<\/span><\/p>\r\n

8. CUSTOMER SERVICE, COMPLAINTS AND ONLINE DISPUTE RESOLUTION (ODR)<\/strong><\/p>\r\n<\/colgroup>\r\n\r\n\r\n
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PROMOCIONS SERRADELL SL<\/span><\/p>\r\n

Email: promocionsinfo@gmail.com \u00b7 Telephone (Llan\u00e7\u00e0): (+34) 689 601 583<\/span><\/p>\r\n

Official complaint forms are available. In accordance with Regulation (EU) No 524\/2013, you can access the European Online Dispute Resolution platform via the following link:<\/span><\/p>\r\n

\ud83d\udd17 ODR Platform: https:\/\/ec.europa.eu\/consumers\/odr\/<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/article>\r\n